Privacy Policy
Effective Date: May 3, 2026
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Our Promise: We Do Not Sell or Share Personal Information
Loopfella ("we," "us," "our") does not sell, rent, or trade your personal information for money.
We also do not "share" your personal information for cross-context behavioral advertising (as defined under applicable U.S. state privacy laws).
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We use service and usage data only to operate, protect, troubleshoot, and improve Loopfella.
Information We Collect
We collect information to run Loopfella safely and effectively:
- Account & contact info: name, email, phone, and business details you provide.
- Transactional info: purchases/subscriptions (processed by our payment processor).
- Location/map inputs: addresses, coordinates, and selected materials to provide search, mapping, and routing results.
- Usage and search activity: searches performed, materials searched, approximate search area, pages visited, timestamps, result counts, and feature usage so we can improve Loopfella and monitor reliability.
- Technical data: device/browser info, pages viewed, diagnostics, and technical identifiers used for reliability, security, abuse prevention, and analytics. For search analytics, we use hashed identifiers instead of storing raw IP addresses in the search analytics table.
- Communications: messages you send to us (e.g., support requests).
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How We Use Information
- Provide and improve Loopfella features (search, maps, routing, memberships).
- Understand which searches and features are useful, diagnose problems, and improve search results.
- Process payments and manage subscriptions.
- Communicate with you about your account and support.
- Prevent fraud/abuse and secure our systems.
- Comply with legal obligations and enforce our terms.
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Disclosure of Information
We disclose personal information only as needed to operate the service and never for selling or ad sharing:
- Service providers / processors: Vendors who perform services for us and may only use the data to provide those services:
- Payments: Stripe processes payments; card details go directly to Stripe - we do not store full card numbers. See Stripe's Terms and Privacy Policy.
- Maps & geocoding/routing: Our own OSM/OSRM/Nominatim servers; if needed, Mapbox may be used as a fallback to return results.
- Email delivery: Our mail server or an email delivery provider to send messages you request or that relate to your account.
- Compliance, safety & legal: If required by law or to protect users, our services, or others.
- Business transfers: In connection with a merger, acquisition, or similar event, subject to this Policy.
- Aggregated/de-identified data: Information that cannot reasonably identify you.
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Cookies & Similar Technologies
We use essential cookies (e.g., session cookies) to keep you logged in and protect your account.
We do not use third-party advertising cookies. We may also use basic first-party usage information to understand how Loopfella is used, and we do not sell your data.
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Your Rights & Choices
- Access, correct, or delete your personal information (subject to legal exceptions).
- Opt out of marketing emails at any time using the unsubscribe link or by contacting us.
- Choose what information you provide; note some features require certain data to function.
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Data Retention
We retain personal information only as long as necessary to operate Loopfella, comply with laws, resolve disputes, and enforce agreements.
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Security
We use administrative, technical, and physical safeguards (including transport encryption and access controls).
No method is 100% secure, but we strive to protect your data with industry-standard measures.
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Children’s Privacy
Loopfella is not directed to children under 13 (or the age required by local law), and we do not knowingly collect their personal information.
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International Visitors
If you access Loopfella from outside the U.S., your information may be processed in the U.S., where data protection laws may differ.
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Changes to This Policy
We may update this Policy periodically. We will post the updated date above. Material changes will be communicated as appropriate.
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Contact Us
If you have questions about this Privacy Policy, contact us at:
Last Updated: May 3, 2026
